Overview
At ZEYNEP, your satisfaction means everything to us. We take pride in crafting each piece with love, care, and attention to detail. If for any reason you’re not completely happy with your purchase, we’re here to help.
Return Eligibility
Our return policy lasts 30 days from the date of purchase. If 30 days have passed, unfortunately, we can’t offer a full refund or exchange.
To be eligible for a return:
- Your item must be unused, unworn, and in the same condition you received it.
- It must be returned in its original packaging with tags intact.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Intimate or personal wear
- Gift cards
- Downloadable products
- Sale or discounted items
- Custom or made-to-order outfits
Proof of Purchase
To process your return, we’ll require your order number or proof of purchase.
Please do not send your purchase back to the manufacturer without confirmation from our support team.
Partial Refunds
In some cases, only partial refunds may be granted if:
- The item shows signs of wear or use
- It’s not in its original condition, is damaged, or missing parts not due to our error
- The return request is made after 30 days of delivery
Refund Process
Once we receive and inspect your return, we’ll notify you via email. If approved, your refund will be processed, and a credit will be applied to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company—it may take some time before your refund appears.
- Reach out to your bank, as processing delays can occur.
If you’ve done all of the above and still haven’t received your refund, please contact us at [your email address].
Exchanges
We replace items only if they are defective or damaged. If you need to exchange an item for the same one, email us at [your email address] and send your item to [your physical address].
Gifts
If your item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once received, a gift certificate will be emailed to you.
If the gift wasn’t marked as such, the refund will be sent to the original purchaser.
Return Shipping
To return your product, please mail it to [your physical address].
- Customers are responsible for paying return shipping costs.
- Shipping costs are non-refundable.
- For high-value items, we recommend using a trackable shipping service or shipping insurance, as we cannot guarantee receipt of returned packages.
Need Help?
Our team is always here for you.
For any questions about returns or refunds, please contact us at [your email address].
At ZEYNEP, we’re dedicated to making your shopping experience beautiful, easy, and worry-free — from your first click to your final smile. 💕
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Refund & Returns Policy – ZEYNEP
At ZEYNEP, we create more than just clothing — we create memories for mothers and daughters to cherish together. Each outfit in our Mini Girl, Mama & Me, and Adult Collection is crafted with care, love, and attention to detail.
If something isn’t quite right, don’t worry — we’re here to make it right.
Return Eligibility
Our refund and returns policy lasts 30 days from the date of purchase.
To qualify for a return:
- Items must be unused, unworn, and in the same condition as received.
- All tags must be attached, and items should be in their original packaging.
- Returns must include the order number or proof of purchase.
Please note: Returns requested after 30 days of delivery cannot be accepted.
Non-Returnable Items
To maintain hygiene and quality standards, we cannot accept returns for:
- Customized or made-to-order pieces
- Sale or discounted items
Refund Process
Once we receive and inspect your return, we’ll send you an email notification.
If your return is approved:
- Your refund will be processed automatically to your original payment method.
- Please allow a few working days for the refund to appear in your account.
If your return is rejected, we’ll explain the reason clearly and guide you through any next steps.
Exchanges
We replace items only if they are defective, damaged, or the wrong size (depending on availability).
To request an exchange, please email us at [your email address] before returning your item.
Gifts
If you received an item as a gift, we’ll issue a gift credit for the value of your return.
Once we receive your return, we’ll send you a gift certificate to use on your next purchase.
Shipping Returns
To return your product, please mail it to:
[Your physical address]
- Return shipping costs are the responsibility of the customer.
- Shipping costs are non-refundable.
- If your order was eligible for free shipping, the return cost will be deducted from your refund.
For peace of mind, we recommend using a trackable shipping service or shipping insurance.
Need Help?
We’re always happy to assist!
If you have questions about your order, returns, or exchanges, please contact our friendly support team at info@zeynep.com.pk.
At ZEYNEP, we value the love, style, and joy shared between mothers and daughters — and we promise to make your shopping experience as special as your bond. 💕
